File Upload & Management
Q: What types of files can I upload to the platform?
Keep2Share supports 200+ file formats, including:
- Media: Images (JPEG, PNG), audio (MP3, WAV), video (MP4, FLV).
- Documents: PDF, DOCX, XLSX, PPTX.
- Restrictions: Prohibited content includes copyrighted material, explicit nudity, or sexually suggestive content. Violations may result in account suspension.
Q: Can I upload multiple folders simultaneously?
Yes. Follow these steps:
- Navigate to Uploads > Choose Folders.
- Select folders (batch selection supported).
- Click Tag & Share to generate links.
Note: Folders retain their original hierarchy for recipients.
Account Features & Subscriptions
Q: What are the benefits of Premium/Premium Pro/Premium Max?
| Feature | Premium | Premium Pro | Premium Max |
|---|---|---|---|
| Daily Download | 10 GB (+30 GB bonus) | 50 GB (+30 GB bonus) | 100 GB (+30 GB bonus) |
| Upload Limit | 5 GB/file | 10 GB/file | 10 GB/file |
| Storage | 50 GB | 60 GB | 100 GB |
| Speed | Up to 200 MB/s | Up to 250 MB/s | 300 MB/s |
| Extras | Resumable downloads | Online video streaming | Priority support, video collections, exclusive servers. |
Q: What does a recurring subscription mean?
- Definition: Automatically renews your plan (3, 30, or 90 days) unless canceled.
- Example: A 30-day plan purchased on March 17 renews on April 17.
- 365-day plans are one-time payments with no auto-renewal.
Technical Support
Q: How do I reset my password?
- Go to k2s.cc.
- Click Forgot Password on the login page.
- Enter your email and follow the instructions sent to your inbox (check spam/junk folders).
Q: Can I resume a failed download?
- Free users: No. Failed downloads require restarting.
- Premium users: Yes. Use resumable downloads with tools like JDownloader or Internet Download Manager.
Q: Why is my download speed slow?
- Free users: Speed capped at 50 KB/s. Upgrade to Premium for unrestricted speeds.
- Premium users: Use download accelerators (e.g., IDM) or contact support with a server traceroute.
Billing & Troubleshooting
Q: How do I cancel a recurring subscription?
- Go to Profile > Subscriptions.
- Click Cancel Auto-Renew.
- Access continues until the current billing cycle ends.
Q: My payment failed/account wasn’t upgraded.
- Confirm the transaction via email (check spam/junk folders).
- Provide these details to support:
- Payment date, transaction/order number.
- Email used, payment method (Visa, Mastercard, etc.).
Traffic & Storage
Q: Why am I exceeding my daily traffic limit?
- Traffic counts for:
- Partial downloads (even if canceled).
- Online video previews (e.g., watching 1 minute of a 1-hour video deducts the full file size).
- Reset time: Daily at 00:00 GMT.
Q: How long are files stored?
- Premium: 90 days after last download.
- Free users: 30 days after last download.
Security & Privacy
Q: Can I search Keep2Share’s servers for files?
No. Files are private and accessible only via direct links shared by uploaders.
Q: My account was hacked!
- Keep2Share does not restore hacked accounts. Users are responsible for securing login credentials.
