General Account Questions
What is Keep2Share (K2s.cc)?
Keep2Share is a secure, cloud-based file hosting and sharing platform established in 2012. It allows users to upload, store, manage, transfer, and share files online using any internet-enabled device. Users can access files globally without relying on physical storage.
Is registration required to use Keep2Share?
No, you can upload files without registration for temporary storage and basic sharing. However, to access features like file management, larger storage, faster speeds, and persistent links, registration for a free account is required. Full benefits require a Premium upgrade.
How do I create a Keep2Share account?
Registration is quick and easy (<60 seconds):
- Go to the Keep2Share website.
- Click “Sign Up” or “Register”.
- Choose: Sign up with Facebook/Google OR enter your email address and create a strong password (12+ characters recommended).
- Complete the reCAPTCHA verification.
- Confirm your email if required. Start uploading immediately!
Does Keep2Share have a mobile app?
Keep2Share is a web-based platform accessible via any modern browser (Chrome, Firefox, Safari, Edge) on smartphones, tablets, laptops, and desktops. No separate app installation is needed.
What languages does Keep2Share support?
Keep2Share offers a multilingual interface supporting over 10 languages, including English, Russian, German, Turkish, Polish, Thai, Spanish, Japanese, Hungarian, Indonesian, and Dutch. Use the language selector dropdown in the top-right corner.
Where is Keep2Share located? Is it a legitimate service?
Keep2Share has been in operation for over 11 years (since 2012), establishing itself as one of the longest-standing file hosts. It is headquartered in Strovolos with subsidiaries in the UK, Germany, Slovenia, and Luxembourg. It operates legally, complies with DMCA requests, and holds positive safety ratings (Google Safe Browsing, WOT).
Free Account Features & Limitations
What does a Free Keep2Share account include?
Free accounts provide basic functionality:
- 1 GB of permanent storage space.
- Ability to upload files (max 5 GB per file).
- Basic file sharing via generated links.
- Access to the web uploader.
- Multi-language support.
What are the main restrictions of a Free account?
Free accounts have significant limitations designed to encourage Premium upgrades:
- Download Speed: Severely throttled to 70 KB/s.
- Download Quota: Limited to 1 file per hour.
- Download Delay: Mandatory 30-second wait + CAPTCHA solve before each download starts.
- No Resume: Interrupted downloads cannot be resumed; must restart completely.
- Ads: Frequent advertisements displayed during upload/download and browsing.
- Download Managers: Not supported.
- Streaming: Cannot stream videos or audio; must download files first.
- File Size Limit: Maximum 5 GB per file for upload/download.
- Hotlinking: Direct file embedding (hotlinking) is blocked.
- Support: Basic email support only (slower response times).
Premium Account Features & Benefits (Premium, Pro, Max)
Why should I upgrade to a Keep2Share Premium account?
Premium accounts unlock the platform’s full potential, removing Free account frustrations and adding powerful features:
- Unlimited Download Speeds: Max out your internet connection.
- No Download Limits: Download as many files as you want, anytime.
- Resume Support: Pause and resume downloads seamlessly.
- Instant Downloads: Skip CAPTCHAs and waiting timers.
- Ad-Free Experience: Browse and transfer files without ads.
- Larger Storage: 50GB (Premium), 60GB (Pro), Unlimited (Max).
- Larger File Sizes: Upload/download files without the 5GB restriction.
- Download Managers: Use tools like IDM, JDownloader, etc.
- Priority Support: Faster response times (Max includes 24/7 live chat).
What are the differences between Premium, Premium Pro, and Premium Max?
Here’s a detailed comparison of the paid tiers:
| Feature | Premium | Premium Pro | Premium Max |
|---|---|---|---|
| Daily Download Limit | 10 GB | 50 GB | 100 GB |
| Download Speed | Fast (Uncapped) | High Speed | Max Speed (No Cap) |
| Storage Space | 50 GB | 60 GB | Unlimited |
| Video Streaming | ❌ Download Only | ✅ Online Playback | ✅ HD Streaming |
| Virus Scanning | Basic | ✅ Automatic | ✅ Automatic |
| Parallel Downloads | Limited | ✅ (e.g., 10 files) | ✅ Unlimited |
| Download Accelerators | ✅ | ✅ | ✅ |
| Support Channel | Email (Priority) | Email (Faster) | 24/7 Live Chat |
| Server Priority | Standard | Standard | ✅ Priority Access |
| Video Collections | ❌ | ❌ | ✅ Advanced Org. |
| Best For | Individuals, Freelancers | Power Users, Creators | Teams, Businesses, Heavy Users |
Can I stream videos directly with a Premium account?
Yes, but only with Premium Pro and Premium Max accounts. These tiers allow you to watch videos online without needing to download them first. Free and basic Premium require downloading.
Do Premium accounts support download resuming?
Yes! All Premium accounts (Premium, Pro, Max) fully support resuming interrupted downloads. Free accounts do not.
Can I use download managers like JDownloader or IDM?
Yes! All Keep2Share Premium accounts (Premium, Pro, Max) support integration with popular download managers and accelerators. Free accounts do not.
Plans, Pricing & Payment
How much does Keep2Share Premium cost?
Keep2Share offers significant discounts for longer commitments. Here are the current rates:
| Plan | 1 Month | 3 Months (Save 16-20%) | 1 Year (Save 46-47%) |
|---|---|---|---|
| Premium | $23.94 | $19.98/month ($59.94) | $13/month ($156) |
| Premium Pro | $29.94 | $23.98/month ($71.94) | $16/month ($192) |
| Premium Max | $39.99 | $32.04/month ($96.12) | $21.37/month ($256.44) |
What payment methods does Keep2Share accept?
Keep2Share accepts a wide range of secure payment options:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB
- E-Wallets: WebMoney, Skrill, Neteller
- Other: Cryptocurrency options may be available (check payment page).
Is my payment information secure?
- Yes. Keep2Share uses industry-standard security:
- TLS 1.3 Encryption: All data transmission is secured with 256-bit AES encryption (exceeding banking standards).
- PCI-DSS Compliance: Payment processing adheres to strict global financial security protocols. Your full card details are never stored on Keep2Share servers.
Can I get a discount?
Yes! The best discounts come from choosing longer subscriptions (Yearly plans offer up to 47% off). Occasionally, promo codes are available on coupon sites like Takevoucher.com. Students can sometimes get extra storage by contacting support with a .edu email.
How do I upgrade or change my Premium plan?
Log into your account, navigate to the “Premium” or “Upgrade” section, choose your desired plan and billing period, proceed through the secure payment gateway. Upgrades/downgrades usually take effect immediately or at the next billing cycle depending on the change.
What is the refund policy?
Refund policies are typically outlined during the purchase process and depend on the payment method and subscription duration. Generally, unused portions of long-term plans might be eligible for pro-rated refunds upon request via support, subject to terms. Review the specific terms before purchasing.
Uploading & Downloading Files
How do I upload files to Keep2Share?
Keep2Share offers three flexible upload methods:
- Web Upload (Browser): Simplest method. Log in, click “Upload”, drag & drop files into the designated area or select them. Best for files up to 5GB.
- FTP Upload: Fastest method for large files/batches. Requires an FTP client (e.g., FileZilla, WinSCP). Use your K2s.cc account credentials in the client. Ideal for files over 50GB. Supports resuming interrupted uploads.
- Remote Upload: Transfer files directly from another server/URL. Paste the source file link (HTTP, HTTPS, FTP) into the Remote Upload section on the Keep2Share website. Bypasses slow local upload speeds.
What is the maximum file size I can upload?
Free Accounts: Maximum 5 GB per file.
Premium Accounts: No file size restrictions for uploads or downloads. Upload large videos, project files, backups effortlessly.
How do I download files from Keep2Share links?
- Click the Keep2Share file link you received.
- Free Users: Wait 30 seconds, solve the CAPTCHA, then click the slow download button. Speed capped at 70KB/s.
- Premium Users (All Tiers): Click the “Premium Download” button immediately for full-speed downloads, no waiting, no CAPTCHA. Use download managers.
Are there download limits for Premium accounts?
- Yes, there are daily download traffic limits:
- Premium: 10 GB per day
- Premium Pro: 50 GB per day
- Premium Max: 100 GB per day
These limits reset daily. Uploads are generally unlimited for Premium users.
What is Remote Upload used for?
Remote Upload is ideal when:
- Your local internet upload speed is very slow.
- You want to transfer files directly from another server/cloud storage to Keep2Share without downloading them to your computer first.
- The source file is already hosted online via HTTP/HTTPS/FTP.
Security & Privacy
Is Keep2Share safe to use?
Yes, Keep2Share implements robust security measures:
- TLS 1.3 Encryption: All data in transit is encrypted with 256-bit AES (banking-grade).
- Zero-Knowledge Architecture (Storage): Files stored on Keep2Share servers remain encrypted. Only you hold the decryption keys. Keep2Share cannot access your stored file content.
- PCI-DSS Compliance: Secure payment processing.
- Access Controls: Files are private by default. Share via password-protected, time-limited links.
- Anti-Hotlinking: Prevents unauthorized embedding of your files.
- IP Whitelisting (Premium): Restrict account access to specific geographic locations or IP ranges.
- Account Security: Strong password enforcement (12+ chars, mandatory rotation), optional Multi-Factor Authentication (MFA) via Google Authenticator or SMS.
Can other users see my files?
No. Your files are completely private by default. They are only accessible to others if you explicitly generate and share a download link. You can further secure shared links with passwords and set expiration dates.
Does Keep2Share scan my files?
Keep2Share employs virus scanning, especially prominent on Premium Pro and Max accounts, to help protect users from malware distributed via shared links. However, due to the Zero-Knowledge architecture, Keep2Share cannot scan the contents of your privately stored encrypted files.
How does Keep2Share handle copyright (DMCA)?
Keep2Share complies with the Digital Millennium Copyright Act (DMCA). They have a process for copyright holders to submit takedown requests for infringing content publicly shared via their platform. They state they do not tolerate repeat infringers and will terminate accounts. They also employ some automated measures to detect and remove known pirated content.
Technical Support
How do I contact Keep2Share support?
The primary support channel is the Email Ticketing System:
- You must be logged into your Keep2Share account.
- Visit the “Support” or “Help Desk” section on the website.
- Submit a new ticket detailing your issue.
- Premium Max Users: Have access to 24/7 Live Chat Support for immediate assistance.
- Phone Support (Premium Max Only): +3572 203 0607 (24/7, may skip queues).
Does Keep2Share offer phone or live chat support?
24/7 Live Chat and Phone Support are exclusively available to Premium Max subscribers. All other users (Free, Premium, Premium Pro) must use the email ticketing system.
Where can I find answers to common questions?
Keep2Share has a comprehensive FAQ section on its website covering many common topics and troubleshooting steps. Check there first before submitting a support ticket.
How do I check the status of my support ticket?
Log into your Keep2Share account, go to the Support portal, and you should see a list of your submitted tickets and their current status (e.g., Open, In Progress, Resolved).
Legal & Acceptable Use
What is Keep2Share’s Acceptable Use Policy (AUP)?
Users must comply with Keep2Share’s Terms of Service and Acceptable Use Policy. Key prohibitions include:
- Uploading, storing, or sharing illegal content (e.g., child exploitation material).
- Uploading, storing, or sharing copyrighted material without explicit permission (copyright infringement).
- Spamming or distributing malware/viruses.
- Attempting to disrupt the service (e.g., DDoS attacks).
- Abusing the platform for unauthorized commercial purposes. Violations can result in content removal, account suspension, or termination.
Does Keep2Share keep logs of user activity?
Like most online services, Keep2Share likely retains certain operational logs (e.g., for security, troubleshooting, billing) for a limited period as defined by their Privacy Policy and applicable laws (especially EU privacy laws). Their Zero-Knowledge architecture means they cannot log the contents of your encrypted stored files.
How long are files stored?
Free Accounts: Files may be subject to deletion due to inactivity or long-term non-access (specific duration not always guaranteed, often cited around 30-60 days for inactive files).
Premium Accounts: Files are stored persistently as long as your account remains active and in good standing, and within your storage limit.
Ready to Experience Faster, Smarter File Sharing?
Upgrade to Keep2Share Premium today and unlock unlimited speeds, massive storage, and an ad-free experience!
